Frequently Asked Questions

Our FAQ page covers everything you need to know about renting from our luxury bounce house company. Get detailed answers about our bounce houses, inflatables, and additional rental items like tents, popcorn machines, and cotton candy makers. We address safety protocols, booking procedures, delivery and setup details, and customization options to ensure your event goes smoothly. Whether you're planning a party or a special event, our FAQ page has all the information to help you make informed decisions and enjoy a hassle-free rental experience!

Booking & Rental Process

How do I book a bounce house or other rental item?

Booking is easy! Just visit our "rentals" page via the Menu, select your preferred items, and choose your event date. We'll confirm availability and details.

What does the rental price include?

The rental price includes duration of rental, setup and takedown of the bounce house or equipment. A delivery fee is charged in addition to the final cost of rental at $1/mile after the first 15 miles. We also provide safety instructions for your peace of mind.

How far in advance should I book my rental?

We recommend booking at least 2-4 weeks in advance to ensure availability, especially during peak seasons like summer and holidays.

Do you require a deposit?

Yes, a deposit of 50% of rental cost is required at the time of booking to secure your rental. The remaining balance is due prior to your event.

Can I rent additional items like tents, popcorn, or cotton candy machines without a bounce house?

Absolutely! You can rent any of our tents, popcorn machines, cotton candy makers, and more as standalone items or alongside bounce houses.

FAQ's

Bounce House & Equipment Details

What type of bounce houses do you offer?

We offer a variety of bounce houses, including luxury white designs, kid-friendly inflatables, and water-friendly options for summer events.

What space is needed for setup?

We require a flat, open area free of debris. Specific dimensions will depend on the bounce house or equipment rented, which we’ll provide ahead of time.

What equipment is needed for setup?

Bounce Houses typically require access to a standard electrical outlet. We require an electric outlet within 100 feet of the setup area.

Are there any weight or age limited for the bounce houses?

Yes, each bounce house has specific weight and capacity limits. We provide these details upon booking to ensure safe use for all participants.

FAQ's

Safety & Cleanliness

How do you ensure the equipment provided is safe?

Bounce houses are always inspected for safety. We provide safety guidelines and instructions to ensure a safe experience. Other rentals are inspected before and after a rental period to ensure proper function of all components.

What are your cleaning & sanitation procedures?

All bounce houses and equipment are thoroughly cleaned and sanitized before and after each rental to ensure safety and hygiene.

Do you provide staff to supervise bounce houses or operate concessions?

Typically, we do not provide supervision, but we offer clear instructions for safe use. If you'd like to hire a supervisor, please inquire about availability.

FAQ's

Delivery & Setup

What are your delivery areas?

We deliver to various locations within Knightdale, Raleigh, Clayton, Smithfield, Zebulon, and Wendell.

Is delivery, setup and takedown included in the rental price?

Yes! The rental price includes setup and takedown of the bounce house or equipment. A delivery fee is charged in addition to the final cost of rental at $1/mile after the first 15 miles.

Do you deliver outside of your delivery areas?

If you're outside of our normal range, contact us at [email protected] to discuss potential accommodations.

FAQ's

Weather & Cancellations

Do you offer weather cancellations?

Yes, we offer rescheduling within 24 hours of any event with no penalty if the weather is unsafe (e.g., heavy rain, lightning). Cancellations for any reason within a 24-hour period will incur a fee.

Didn't find your question above?

Send us an email at [email protected] for more information about renting with us!